Our process focuses on providing a healthful and healing environment for patients and staff. For staff, a positive work environment increases productivity and improves employee recruiting and retention. A patient-centered experience improves outcomes and decreases prolonged hospital stays. Elements that promote human comfort and productivity include privacy, thermal comfort, access to views and daylight, natural materials, and support for family.

Mackenzie’s diverse experience informs our keen understanding of ongoing changes within healthcare delivery and guides the decision-making process to arrive at cost-effective design solutions that increase workflow efficiency and collaboration for clinical staff. This results in a higher yield of usable square footage, reduced cost, and an increased patient flow. Our approach begins with listening to our clients to fully understand their current workflow in order to offer improvements through our experience in
healthcare design innovation.

Ease of use is a cornerstone of human-centered healthcare environments that serve both patient and clinician. Thoughtfully designed floor plans, seamless circulation, clear signage, and strategic use of material and form work together to create spaces that feel natural to navigate and understand. The result is an environment that promotes occupant comfort and confidence through clear wayfinding.